🛍️ Store Policy – ​​www.aquablade.shop

The website www.aquablade.shop , specializing in the sale of home products in all over the world, is committed to offering its customers a reliable, transparent and compliant purchasing experience.

✅ Supporting documents required for refund or return

In order to process any refund or return request , clear proof of the problem is required. Two levels of supporting documentation are accepted:

  • Primary Evidence: Complete Unboxing Video (Mandatory)
    This video must show the package still sealed, the continuous opening, and the defect found (missing item, damaged item, etc.). This is the most reliable evidence.
  • Secondary Evidence: Clear photos of the issue
    . In the absence of video, clear, detailed photos may be submitted. Please note: Photos alone do not guarantee a refund or resend.

⚠️ Important:

  • An unboxing video is mandatory for any claim related to a missing or damaged product.
  • Items that are personalized or damaged by the customer cannot be returned or refunded.

🕒 Deadline for reporting problems

Claims must be submitted within 7 days of receiving your package.
After this time, we cannot guarantee that your claim will be processed favorably.

📦 Shipping and Delivery

  • Order processing: within 24 to 48 working hours .
  • Estimated delivery times: between 5 and 7 working days , excluding carrier-related delays.
  • Carrier Delays: We are not responsible for delays caused by third-party delivery services.

📫 Lost or undelivered packages

  • Carrier Responsibility:
    A refund or resend is possible if the loss is attributable to the carrier , provided that the tracking does not mention “incorrect address” or “delivery failure”.
  • Customer Responsibility:
    No refund will be given if the loss of the package is due to an address error or the customer’s lack of response during delivery attempts.
  • Local Delivery:
    For any questions regarding local delivery, please contact your local carrier directly. We can provide their contact information upon request.

❌ Cancellation and returns

  • Orders already processed or shipped cannot be cancelled , except in the case of a duly noted duplicate order .
    However, you can contact our customer service with your request; each case will be examined individually.

✏️ Change of address

Address change requests must be notified to us immediately after ordering .
We will do our best to accommodate, but cannot guarantee processing if the order is already being processed.

We therefore recommend that you carefully check your address before confirming your order.

🔐 Privacy Policy

We place great importance on protecting your personal data. All information is processed in compliance with current European regulations.

📋 Data collected

When you place an order, we collect:

  • First and last name
  • Delivery address
  • E-mail address
  • Phone number

🎯 Use of data

This information is used only for:

  • processing your orders
  • contact you if necessary
  • improve our customer service

We do not share any data with third parties .

🔒 Data storage

All data is kept secure and confidential .

🧾 Your rights

In accordance with regulations, you have the right to access, modify, or delete your data.
You can exercise this right by contacting us at: contact@aquablade.shop

🛡️ Security

We apply appropriate technical measures to protect your data against loss, misuse or unauthorized access.

🍪 Cookies

We use cookies to improve your user experience on our site.
You can configure your browser to refuse cookies, but this may limit some of the site’s functionality.

📬 Contact

For any questions related to our privacy policy or your data, you can write to us at:
📧 contact@aquablade.shop

This policy applies to all orders placed on www.aquablade.shop.